kidzes.com Online returns & exchange policy
- We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 14 days of receiving. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
- Exchange your purchase for a different colour variation or size within 14 days of purchase. You can also exchange for a gift card. Items received outside of our 14 days return period will be returned to you.
- You’ll be refunded to your original form of payment.
- If your payment was made using one or more gift cards and a credit card, we’ll refund the gift card you entered first during the checkout, followed by your payment card.
- If your payment was made using multiple gift cards, we’ll refund the first gift card number you entered when checking out.
- Please keep all gift cards used to place an order in case of returns.
- Allow 5-10 working days for refunded payments to appear in your account. Gift card refunds will appear on your gift card within 24 hours.
- You can return your order using any trackable postal service; you’ll need to cover the postage costs yourself.
- Please mark your parcel as ‘returned goods’ to avoid being charged any further duties.
- If you didn’t receive a return form you can include a written note with your name, order number and request instead.
- Please return your order to the address:
Tahtakale Distr., Faruk Nafiz Camlibel Str., Bizim Evler 6, No: 2/10, A2-102, Istanbul 34320, Turkey
For security reasons we are unable to accept hand carried returns to our distribution centre.
Processing time for returns, exchanges and refunds
- Please note returns, refunds and exchanges may take up to 3 weeks to process. This is due to delays within the returns network and also the safeguarding measures in place to protect our team.
- International returns may take 5-10 working days to be delivered to us depending on origin. We advise that you use a trackable service for your return.
- Allow 5-10 working days for refunds to appear in your account depending on your bank.
- For International exchanges, please allow up to 10 working days for the exchange to be delivered.